We ship from California. The good old USA! We are a US based corporation.
How We Ship
We use the following shipping methods for shipments within the United States: US Postal Service Parcel Post, US Postal Service Priority Mail, US Postal Service Express Mail, FedEx Standard Overnight, FedEx Priority Overnight and FedEx First Overnight. For International shipments we use USPS Priority International and DHL International Express.
US Postal Service Priority
Delivers to PO Boxes
Alaska, Hawaii, APO's, FPO's
Delivery tracking confirmation
US Possessions
Typical delivery is between 3 to 4 days, but this service is not guaranteed.
Delivery by 8, 8:30, 9, 9:30, 10, 11 a.m. or noon the next business day depending on the destination ZIP code. Available throughout all 50 states (Hawaii service is outbound only). Saturday pickup and delivery available in many areas for an additional charge
Delivery by 10:30 a.m. the next business day to most areas; by noon, 4:30 p.m. or 5 p.m. to remote areas. Available throughout all 50 states. Saturday pickup and delivery available in many areas for an additional charge.
Delivery by 3 p.m. the next business day to most areas, by 4:30 p.m. to rural areas and by 8 p.m. to residences. Available throughout all 50 states (except certain areas of Alaska and Hawaii). Saturday pickup available in many areas for an additional charge.
* For many major markets. Average number of days may vary.
International Shipping Charges
From
Days
1-2 lbs
More Items
USPS Fist Class (all countries)
30+
$38.50
Only 1 item allowed
USPS Priority Mail (all countries)
12 to 14
$53.90
Add $8.00 per lb
USPS Priority Mail (Canada)
8 to 12
$35.90
Add $7.00 per lb
DHL Express Mail (Canada)
5 to 7
$49.90
Add $7.00 per lb
DHL Express Mail (Europe)
5 to 7
$72.90
Add $7.00 per lb
DHL Express Mail (Asia)
5 to 7
$72.90
Add $7.00 per lb
DHL Express Mail (Australia)
5 to 7
$72.90
Add $7.00 per lb
DHL Express Mail (New Zealand)
5 to 7
$72.90
Add $7.00 per lb
DHL Express Mail (South America)
5 to 7
$72.90
Add $7.00 per lb
* On all international orders, please note that any additional duties, custom charges, DDP, VAT, associated fees or taxes are the sole responsibility of the customer. This may also delay delivery.
Shipping Insurance
Covers lost and stolen packages.
Without the protection of shipping insurance your package will not be covered if lost, stolen or damaged.
We do not process or ship orders on weekends or major holidays. Please do not count weekends or holidays when calculating transit time.
Major Federal Holidays that we are closed and do not ship.
January 1 - New Year's Day
January 15 - Martin Luther King Day
February 19 - Presidents' Day
May 28 - Memorial Day
July 4 - Independence Day
September 3 - Labor Day
October 8 - Columbus Day
November 11 - Veterans Day
November 22, 23 - Thanksgiving Day
December 24-31 - Christmas to the New Year
Return and Exchange Policy
We want you to be completely satisfied with your purchase, so unlike most other special occasion retailers we accept returns for exchange or store credit if you are not 100 % satisfied.
With DiscountDressShop's Return Policy, all we ask is that you send the items back to us in perfect condition and that you follow the return instructions listed below. We take pride in our quality products and service and we value our relationship with you. Our goal is to make the returns process as simple as possible to make sure you look and feel your best for your big event.
Store Credit
The general return policy applies to all products except special occasion dresses (i.e. quinceanera and wedding gowns) and clearance items. You may return product(s) within 7 days for a store credit. A 15% restocking fee will be applied. Shipping fees, if any, which were applied at purchase are not refunded. An email will be sent to you with a store credit code that does not expire.
Exchange
The general exchange policy applies to all products except special occasion dresses (i.e. quinceanera and wedding gowns) and clearance items. You may exchange product(s) within 7 days of receiving your package. A 15% restocking fee will be applied.
A few rules before returning:
All sales are final after 7 days of receiving package.
Package must be postmarked within 7 days of receiving your package if returning.
If package is not postmarked within 7 days and we receive the package, it will not be accepted and sent back.
Original shipping is non-refundable.
CLEARANCE, Wedding and Quinceanera/Cinderella dresses are non-returnable.
Customer is responsible for shipping costs on return/exchanged items.
Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
Items found with grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor, missing tags will be returned immediately.
Follow the directions on returning once you receive an email from us.
Once your item has been received, inspected and processed, you will be issued an exchange or store credit!
Helping You Find the Right Size
Finding the right fit is very important! That's why it's even more important to find out what your bust and waist measurements are. Once you know what your measurements are, you will be able to select the right size for you. Keep in mind formal dresses run smaller than normal dresses. Our size and fit guide and downloadable printable measuring tape will help remove any guesswork and ensure the best possible fit for you.
Each designer we offer tends to have a specific size guide, and not all designers follow size guides you may normally refer to for sizing. We highly recommend reviewing the size chart listed on the specific designer dress before making a dress purchase. As a general rule, when in doubt of choosing a size option, always chose the larger size. It's easy to take a dress in, but nearly impossible to add to a dress.
Bust: Measure the fullest part of your bust.
Waist: Typically it's 1 to 2 inches above your belly button or the smallest part of your natural waistline.
Hips: This is the widest part of your hips, across the hip bone, including your bum.
Store Credit
Exchange
