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After investigating, it has been discovered that this website is from Asia and they sell formal dresses that are not from the original designer, but copies that they make based upon a picture. PromLily has been added to our Do Not Buy list. They are illegally selling one or more dress lines using the manufacturers pictures or pictures from actual people without their permission. These dresses are imitations and not authentic from the actual designer.  We have personally received many calls from people who have never received their order. Buyer beware!


"Very disappointing. We paid, waited and never saw the dress. We even paid extra to secure the shipping date. The lack of communication, the lack of reply, the fact that as soon as I posted a review on Facebook, they removed it from the feed and made it private, so no one can see it, tells me we have been scammed. What should have been a great special graduation day with a special dress, was ruined for us."
"Spent 400 dollars on two dresses for my homecoming and prom dance for my senior year and they came in looking like GRANNY DRESSES! Completely different from what I expected. And when I emailed their customer support about it 3 days ago they still haven’t replied! I email them everyday so they can tell me how to return and get a refund since it’s not stated on the website."

Be extra safe when shopping online and do your research before buying from a company that you are not sure of! has been added to our knock-off dress list. This company ships knock-off dresses from Asia and is trying to take advantage of consumers by selling dresses they claim to be authentic. This store uses images from manufacturers illegally under US copyright law.

Be extra safe when shopping online and do your research before buying from a company that you are not sure of! has been in business since 2009 and is located in Irvine, California. We have served thousands of customers over the years and do our very best to provide great customer service to make sure you get the dress you want in a timely manner.

If you are looking for a formal gown, we have thousands of dresses to choose from. Our store allows you shop by event. All of our dresses are authentic and come directly from the actual designer.

Shop now to find a beautiful and authenic dress for your upcoming event. Give us a call at 714-982-7352 or contact us to inquire about any dress and to verify if it is in stock.

We are happy to help answer any questions you may have and will go the extra mile to make sure you are taken care of.


Share Your Experience


  • Posted on by Brittany Crowell
    I bought this dress knowing that the quality would not be that of a $12,000 wedding dress. But I was shocked when it was delivered in a bag with blue ink marks all over the breasts and the back. The cups for the breasts were entirely off and there was no support.

    I notified the company right away and sent photos of the stains. They offered to refund me only 30% of the cost of the dress of they would let me return is for 40% and get charged a 30% restocking fee.
    Their return policy never mentioned a restocking fee if returns were necessary. They also did not state that they wont give you a full refund of your money. I have been going back and forth with the company for a week now with no resolve. They state that customer satisfaction is of the utmost importance to them and yet they have poor quality management and poor business practice in customer service and returns. Please be advised to not use this website for due to the scam they are running.

  • Posted on by C. Bell


    They are difficult to work with and the return policy is impossible bc YOU WILL NEVER GET A FULL REFUND. Customer service takes longer than 24 hours to respond and that is already beyond their full refund policy.


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