Help Center

Frequently Asked Questions

General Questions

Are all of your dresses authentic and from the designer?

How do I find out if you have a dress in stock?

Are all your dresses in stock?

Where is your store located?

Do you have any stores where I can try on a dress?

Do you have any store locations?

Do you have additional images of the items online?

Can I get a catalog?

POLICIES

What is your return/exchange policy?

SIZING QUESTIONS

Where is your size chart for a dress?

What size should I get for my dress?

I am in between sizes, which one should I order?

Do your dresses run small?

What size is a XL or 2XL equivalent to in women's sizes?

Do you do alterations?

Can I order a dress to my measurements or design specifications?

PAYMENT/ORDERING QUESTIONS

What type of payments are accepted?

When will my credit card be charged?

How do I cancel my order?

I canceled my order, but I still see a charge on my card.

Is my information secure using this site?

Can I order by phone?

Do I have to pay sales tax?

What if my dress is not available?

I am getting an error message when I try to check out, why?

SHIPPING QUESTIONS

What are your shipping options?

If I place an order today, when will I be receiving my merchandise?

How do I know if my order has been shipped?

Can I pick up an order since I live close by?

Do you ship internationally?

Do you ship to APO/military addresses?

DRESS QUESTIONS

Can I get some fabric swatches?

How can I see a dress in a color that is not pictured?

How do I know what kind of fabric a dress is made of?

How can I find out the length of a dress?

Where are your dresses made?

Can you customize a dress?

DISCOUNT QUESTIONS

Do you offer discounts for birthday's?

Do you offer deals on Black Friday?

Do you offer deals on Cyber Monday?

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