If you want to know if a dress is in stock before you place an order, then click here to submit your question using our form. Be sure to provide the item number, size and color. Providing your chest and waist measurements will be helpful as well. You may also call us at 714-982-7352.
We put all available images on the website. We realize that it is frustrating that there is not always an image in every color that an item is offered in; however, all images are provided by the manufacturer and we do not always get an image in every color that is offered. If you really want to see a color, contact us and we'll try and get a picture for you.
In a nutshell, there is a 15% restocking fee on both returns and exchanges minus shipping. We only issue store credit on returns. One time exchanges may be made. For more detailed information on our return policy or to see our exchange policy. Read more details of our return policy.
We recommend that when selecting a size, to base your decision on the waist measurement of the dress and then chest measurement. Please do not assume that your size 14 dress at home is the same size 14 as formal dresses.
First of all, be sure to check the size chart. If you are between sizes, we recommend selecting the larger size. You can always alter a dress down, but you can't make it larger. We recommend that you base the size you need by your waist measurement in inches.
Formal dresses do run a little small, which is why you may find yourself needing a 2XL or 3XL based on the sizing chart for the dress you are interested in. Always base your decision first by your waist size in inches and then bust size.
Please refer to the sizing chart for the particular dress you are interested in. Do not guess on what size you think you are. The best thing to do is to get yourself measured and use the size chart located near the description of the dress you are interested in. If you need a printable tape measure, click here.
The dresses on our site are only available in the style, color, and sizes listed on the product page. We do not customize any dress since they are already made by the designer. Most dresses can be taken to a professional tailor or seamstress for alterations.
Your credit card will be charged once your order has been shipped. When an order is placed, a temporary authorization is an approved transaction that has not yet been posted to your account. The amount of the transaction has been deducted from your available credit. Normally, a temporary authorization converts into a posted transaction, but if the merchant doesn't complete the transaction it will expire and the temporary charges will be removed. A pending payment is a payment we have received from you and is in the process of posting to your account.
We only charge credit and debit cards if we ship out an order. When you place an order, the amount you charged is placed in a reserve and held for 3 to 5 days. At this time it may appear that your card has been charged, but it has not. If you call your credit card company or your bank, you can verify and have them explain how charges work.
Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
You sure may! We would be happy to take your order by phone. Simply call us at 714-982-7352. If we are not available to answer your call, simply leave a message with your name, number, item number of dress, color and size and we will call you back. If you cannot wait, then we recommend placing your order online on our website.
Check out errors can happen when the credit card is entered incorrectly or the billing address does not match the information provided by your bank. Double check the information you have entered, and if you still have problems checking out email us at firstname.lastname@example.org
Once your order is placed, it takes about 1 to 2 days to process your order to prepare to have it shipped. Once your order has been shipped, you will receive an email with a tracking number to follow your package. If you select USPS Priority Mail, it will take about 3-5 days to deliver. If you select USPS Express Mail, it will take 1 to 2 days to deliver once it has been shipped. FedEx Overnight shipping is also available. Read more about our shipping options.
The fabric content should be listed in each of the product descriptions on the page where you can add the item to your shopping cart. If it is not there, please email us at email@example.com to request the information.
In most cases, the length of the dress is provided near the description of the dress. If you would like to know the length of a dress, contact us at firstname.lastname@example.org and we will find out this information for you.