We understand that there are going to be times when you purchase an item online and it doesn't fit properly. At DiscountDressShop.com, we want you to know that we ALLOW EXCHANGES. You can exchange for a different size, color and even a different dress.
You can choose to return and exchange your item (except those marked "clearance item") for any other products.
A 15% restocking fee* will be assessed + $14.90 for shipping*. *(item will be shipped USPS Parcel Post)
Follow These Easy Steps To Make An Exchange:
Attn: Exchange Dept.
401 S Harbor Blvd F160
La Habra, CA 90631
A few rules before returning:
- All sales are final after 7 days of receiving package.
- One time exchange only.
- Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
- Original shipping is non-refundable.
- CLEARANCE dresses are non-returnable.
- No refunds.
- Customer is responsible for shipping costs on return/exchanged items.
- If you receive a damaged item, tell us right away! That way, we can immediately send your replacement of the same style, size and color.
- If for some reason the dress you want to exchange to is not available, then you will be issued a store credit.
Once your item has been received, inspected and processed, an exchange will be processed. In the event we do not have the item you want in stock, you will be issued a store credit.
What Happens Next?
Once we receive your item, it will be processed and the item you want to exchange for will be shipped to you. Restocking fee and shipping charge back to you will apply. May take up to 5 days to process. Keep in mind we ship every Monday, Wednesday and Friday. Email us to check the availability of the dress you want to exchange for. All dresses subject to availability.