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Exchange Policy

We want you to be completely satisfied with your purchase, so unlike most other special occasion retailers we accept returns for exchange or store credit if you are not 100 % satisfied.

With DiscountDressShop's Return Policy, all we ask is that you send the items back to us in perfect condition and that you follow the return instructions listed below. We take pride in our quality products and service and we value our relationship with you. Our goal is to make the returns process as simple as possible to make sure you look and feel your best for your big event.

General Exchange Policy

The general exchange policy applies to all products except special occasion dresses (i.e. quinceanera and wedding gowns) and clearance items. You may exchange product(s) within 7 days of receiving your package. A 15% restocking fee will be applied.

A few rules before returning:

  • All sales are final after 7 days of receiving package.
  • Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
  • Clearance, Quinceanera, Wedding dresses are non-returnable.
  • No refunds.
  • Customer is responsible for shipping costs on return/exchanged items.
  • If you receive a damaged or wrong item, tell us right away! That way, we can immediately send your replacement of the same style, size and color.

Follow these easy steps to return:


Download and print our exchange form and include with your return. Be sure to fill out the exchange portion properly.


Carefully place the item(s) back in a box


Ship box back by UPS, USPS, Fedex


Send exchange to:
Attn: Exchange Dept.
PO Box 54701
Irvine, CA 92619

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