DISCOUNT DRESS SHOP RETURN

Returns and exchanges require a valid Return Merchandise Authorization (RMA#). An RMA# must be submitted within 7 days of receipt of package.

KOVER RETURN ASSURANCE

If you added Kover Return Assurance to your order, please use the link below to begin your return. An RMA must be submitted within 7 days of receipt of package.

QUESTIONS AND ANSWERS

The main difference is whether you want the peace of mind to receive a refund when making a purchase. By choosing to add Kover Return Assurance to your order, you will have the the option to return and receive a refund on all items in our store. It's really that simple! See below for more details.

Get peace of mind while shopping when you add Kover Return Assurance. You’ll have the option to return eligible items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart.

If you add Kover Return Assurance to your order, then it is eligble to return for a refund. If you do not add Return Assurance, then you will be subject to DiscountDressShop Return Policy (see tab below).

GUIDELINES FOR KOVER RETURN ASSURANCE
The item(s) must be undamaged and in the original packaging with tags attached. Returns must be initiated within 7 days of receiving the item(s).

To initiate a return for a refund, please follow the instructions provided in your Kover confirmation email and submit your return at https://kover.ai/return/portal/

Once approved, a return label will be emailed to you. We are unable to offer free shipping on eligible item(s) returned. A standard $12 return shipping fee will be deducted from your refund when processing the return.

Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable. Questions? Email us at return@kover.ai

Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.

GUIDELINES BEFORE RETURNING:

  • All sales are final after 7 days of receiving your package.
  • Clearance items (will be clearly marked "Clearance" or have the price that does not end in $xx.99 or $xx.98), Wedding gowns, Quinceanera dresses, Tiaras and dresses by Andrea & Leo Couture are non-returnable.
  • Customer is responsible for shipping costs on return/exchanged items.
  • If you receive a damaged or wrong item, you must notify us within 24 hours of receipt of your package!
  • Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
  • Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.

 

If you added Kover Return Assurance to your order, then submit your return at https://kover.ai/return/portal/

Otherwise, submit an RMA for approval at https://www.discountdressshop.com/a/returns

If you selected added Kover Return Assurance you will be issued a refund for the item(s) purchased. If you want a different size/color, then you will need to purchase the dress online, which can be done before you submit a return.

To initiate a return for a refund, please follow the instructions provided in your Kover confirmation email and submit your return at https://kover.ai/return/portal/

If you did not add Kover Return Assurance to your order then you will be subject to DiscountDressShop Return Policy. An RMA will need to be submitted for approval here: https://www.discountdressshop.com/a/returns

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