Scala Dresses | DiscountDressShop.com

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Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.

HOW LONG DO I HAVE TO RETURN AN ITEM?

We offer a 7-day return window for most purchases (exclusions listed below).

The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.

ABOUT RE:DO RETURNS

Customers now have the option to pay $1.98 at the time of purchase to later qualify for free returns on that order.
Didn’t add and checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!

WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?

The following items are not eligible for a return or exchange:

Clearance items (will be clearly marked "Clearance" or have the price that does not end in $xx.99 or $xx.98)
Wedding gowns
Quinceanera dresses
Cinderella Divine Black Label
Tiaras
Designer dresses by Andrea & Leo Couture and DeKlaire Bridal

ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?

The following fees are as follows:

If shipping was complimentary at checkout, original freight/handling cost will be deducted.
Customer is responsible for shipping costs on return/exchanged items if RE:DO was not added to your order at checkout.
A 15% restocking fee for all returns will be accessed.
Packages that are denied and "returned to sender" or refused will be subject to a 50% restocking fee.
Please note that any amount paid for shipping is non-refundable.

WHAT IF I WANT TO MAKE AN EXCHANGE?

If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.

If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.

WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?

Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.

Product Reviews
Site Reviews

05/13/2025

Solmarie F.

United States

Best Customer Service

Excellent transaction! I called to see if they had the dress in stock Jeremy answered and was very helpful in providing me with current inventory as well as estimated delivery times. Once I got the dress Jeremy once again was amazing and went above and beyond to make me happy. I will 100% purchase...

Nox Anabel D1263 Long Strapless Sequin Mermaid Dress Removable Gloves

05/11/2025

Sabrina N.

United States

Amazing!

Excellent! Long story short I was in a pinch and needed a gown on short notice. Their team was so friendly and helpful I can’t thank them enough for being so accommodating and getting me my dress quickly!

Andrea & Leo A1365 Dress Strapless Overskirt Glimmering Gown

04/17/2025

Ayanna R.

United States

Great Fit CD943 dress

the dress looked like the picture. the fit was true to size and the shipping was fast

CLEARANCE - Ladivine CD943C Long Fitted Stretch Jersey Formal Dress Off Shoulder (Size 24

04/15/2025

andrea

United States

Love it

Juliet 760 Embellished Bodice Layered Skirt Short Dress

04/11/2025

Caberia S.

United States

Loved it!

It felt good on me and perfect for the occasion.

Hosanna 5501 Plus Size 3-Piece Set Tea Length Lace Dress

03/16/2025

Candice T.

United States

Excellent

I am very satisfied! The dress is beautiful.

Nox Anabel R282-1W Mermaid Long Wedding Dress Corset Open-Back

02/27/2025

Jill G.

United States

Great Shopping Experience

Shopping at the Discount Dress Shop was an awesome experience. I would like to personally thank Jeremy for answering all of my questions, and for helping to process my return. Your kindness is greatly appreciated. The website is very easy to use, and my dress arrived quickly.

Andrea & Leo A1370 Dress Glimmering Beaded Sheath Gown

01/23/2025

Yetunde K.

United States

My grandmother looked wonderful in her final outfit

Purchased for my grandmother to wear in her casket. She received so many compliments

Hosanna Design 5542 Modest 3-Piece Set Tea Length Chiffon Dress

11/26/2024

Delicia

United States

Absolutely stunning

CLEARANCE - Ladivine CDS484 Long Strapless Satin Boned Bodice Gown (Size 12)

10/13/2024

Pamela G.

United States

The item is great. But the sizes need to be larger. Like 4x needs be wider for a looser and and more comfortable fit.

Hosanna 5538 Plus Size 3-Piece Set Tea Length Dress

09/07/2024

Carol H.

United States

Excellent

Overall experience with this company is excellent. I hesitated to purchase a homecoming dress, not being familiar with them but can honestly say that this is a reputable company who cares about customers. A representative contacted me 3 different times to make sure to get the fit correct and when...

Nox Anabel E816 Short Fitted Sheath Cocktail Dress Cowl Neckline

08/26/2024

Danyal

United States

The best fit! Absolutely beautiful dress!

Sweetheart Neckline Soft Satin A-Line Formal Dress With Slit

06/24/2024

yazmin

United States

I didn't have to use the protection, but I recommend them so you don't have any issues with your package.

Package Protection Valid in US.

06/24/2024

Yazmin

I am very happy and very excited, my dress arrived very well, I requested advice on measurements and logistics of my package since I sent it to Las Vegas and then to Mexico, the incredible attention and the dress the same, thank you very much for everything. I highly recommend their dresses.

DeKlaire Bridal 480 Cap Sleeve Illusion V-Neck A-Line Wedding Ball Gown

06/19/2024

Yavira

United States

The material is so elegant

Juno M1001 Floor Length Off the Shoulder Stretch Satin Fitted Gown

04/19/2024

Crystal

United States

Stunning dress

Ladivine CD252 Floor Length Lace Up Glitter A-Line Ball Gown

04/19/2024

Crystal

United States

Gorgeous dress

Ladivine KV1108 Long Layered Tier Scalloped Sequin Ruffled Ball Gown

03/20/2024

Julia H.

United States

J Gibbs

Great to know about this opportunity to Returned if needed

Free Unlimited Return for Store Credit or Exchanges for $1.98 via Redo Valid in US.

03/20/2024

Julia H.

United States

J Gibbs

Great my expectations was met

Hosanna 2577 Church Choir 4-Piece Dress Set Skirt Jacket Top

03/20/2024

Julia H.

United States

It met my expectations

Hosanna 2577 Church Choir 4-Piece Dress Set Skirt Jacket Top

03/19/2024

Elva G.

United States

Excellent

Loved the dress it just didn’t fit.

Cinderella Divine CD0188 Short A-Line Tulle and Lace Dress

03/19/2024

Aida S.

United States

On time

Excellent, on time, exactly how looks on the website , the custumer service is above and beyond! Thank you so much, and I pay less than the store.

Eureka Fashion 9778 Floor Length Quinceanera Poofy Off Shoulder Gown

03/12/2024

Crystal G.

United States

Stunning dress!!!

Stunning dress. So so pretty on. Just have to do minor adjustments on straps. Quick shipping and easy purchase. Will definitely order from here again.

Ladivine KV1108 Long Layered Tier Scalloped Sequin Ruffled Ball Gown

03/05/2024

Lavoy

United States

It arrived as described. It's perfect. Quick shipping.

CLEARANCE - Cinderella Divine CH182 One Shoulder Sequins Gown (Size 2XL)

02/23/2024

Maria P.

United States

In love with my dress

Love it so much!

Juno M1015 Floor Length Fitted Silhouette Sequin Evening Gown

02/14/2024

Michelle G.

United States

MY DRESS

My dress looks just like the picture, and it fits amazingly. the fabric is of good quality and the length is perfect. I am very happy with my purchase and would recommend this dress to anyone its quite lovely.

Poly USA 8146 Off-the-Shoulder Mermaid Long Dress