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DylanQueen.com - Review | Buyer Beware Scam Website - Do Not Buy

by Jeremy Hong 13 May 2018 3 Comments
SCAM WEBSITES THAT BEGIN WITH:
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DylanQueen.com Review

DylanQueen.com has been known to sell knock-off formal dresses

After investigating DylanQueen.com, it has been discovered that this website is from Asia and they sell formal dresses that are not from the original designer, but copies that they make based upon a picture. DylanQueen has been added to our Do Not Buy list. They are illegally selling one or more dress lines using the manufacturers pictures or pictures from actual people without their permission. These dresses are imitations and not authentic from the actual designer. Buyer beware!

References

"I purchased a dress for my daughter's prom, just before it arrived was hit with more fees from courier. Then open bag dress was in colour was nothing like in the picture it was a sicky pink, workmanship quite poor, twisted sewn hems, lace sewn to the back was odd either side of the back zip, stitching coming away, arms too tight (as I had dress made to size) it was a very misleading picture of dress nothing like actual dress just looked so cheap and tacky. Just don't buy off these rip off merchants. I complained, was asked to send pictures with replies like dress looks nice, get dress altered locally, nothing wrong with dress, nothing but excuses by someone called Sharon."

"This company leads you to believe they are out of the UK but they are from Asia! The dress material looks nothing like the website shows (it looks like sequins you would use on a little kids pageant dress) and they sewed it so terribly that the tailor is not able to correct it! I paid $149 and no matter how many times I sent pictures and tried to get them to understand they would only offer a 10% refund! DO NOT TRUST THEM!"

DylanQueen.com has been added to our knock-off dress list. This company ships knock-off dresses from Asia and is trying to take advantage of consumers by selling dresses they claim to be authentic. This store uses images from manufacturers illegally under US copyright law.

Be extra safe when shopping online and do your research before buying from a company that you are not sure of!  


 DiscountDressShop.com

DiscountDressShop.com has been in business since 2009 and is located in Irvine, California. We have served thousands of customers over the years and do our very best to provide great customer service to make sure you get the dress you want in a timely manner.

If you are looking for a formal gown, we have thousands of dresses to choose from. Our store allows you shop by event. All of our dresses are authentic and come directly from the actual designer.

Shop DiscountDressShop.com now to find a beautiful and authenic dress for your upcoming event. Give us a call at 714-982-7352 or contact us to inquire about any dress and to verify if it is in stock.

We are happy to help answer any questions you may have and will go the extra mile to make sure you are taken care of.

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3 Comments

15 Jan 2023 Eleanora

I don’t think so. I spent 135 dollars to buy a wedding dress, which is a discount that no store can enjoy. I also recommended this website to my friends, who got an additional 10% discount. It’s not as bad as you think. I’m sure.

15 Jan 2023 Kristy McWilliams
This company is a scam. I ordered a dress that was completely the wrong size. When I requested a refund they first told me I had to send pictures of me in the dress showing it didn’t fit. I did that. Then they wanted to know my measurements. I reluctantly provided those as well. They measurements fit the size I ordered. Then they told me that they would not refund the money and suggested I sell it at a resale shop. This whole experience was very disheartening. I spent $170 on a dress that I cannot wear and will never get my money back on. Please don’t waste your time and money on this company!
14 Apr 2022 Sandy Thomerson

Terrible Customer Service. Bought a dress in size I always wear and it ended up way smaller. They refuse to refund. Ridiculous and from China.

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Terms & Conditions

Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.

HOW LONG DO I HAVE TO RETURN AN ITEM?

We offer a 7-day return window for most purchases (exclusions listed below).

The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.

ABOUT RE:DO RETURNS

  • Customers now have the option to pay $1.98 at the time of purchase to later qualify for free returns on that order.
  • Didn’t add and checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!

WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?

The following items are not eligible for a return or exchange:

  • Clearance items (will be clearly marked "Clearance" or have the price that does not end in $xx.99 or $xx.98)
  • Wedding gowns
  • Quinceanera dresses
  • Cinderella Divine Black Label
  • Tiaras
  • Designer dresses by Andrea & Leo Couture and DeKlaire Bridal

ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?

The following fees are as follows:

  • If shipping was complimentary at checkout, original freight/handling cost will be deducted.
  • Customer is responsible for shipping costs on return/exchanged items if RE:DO was not added to your order at checkout.
  • A 15% restocking fee for all returns will be accessed.
  • Packages that are denied and "returned to sender" or refused will be subject to a 50% restocking fee.
  • Please note that any amount paid for shipping is non-refundable.

WHAT IF I WANT TO MAKE AN EXCHANGE?

If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.

If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.

WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?

  • Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
  • Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.
this is just a warning
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