DISCOUNT DRESS SHOP RETURN
Returns and exchanges require a valid Return Merchandise Authorization (RMA#). An RMA# must be submitted within 7 days of receipt of package.
QUESTIONS AND ANSWERS
Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
GUIDELINES BEFORE RETURNING:
- All sales are final after 7 days of receiving your package.
- Clearance items (will be clearly marked "Clearance" or have the price that does not end in $xx.99 or $xx.98), Wedding gowns, Quinceanera dresses, Cinderella Divine Black Label, Tiaras and dresses by Andrea & Leo Couture are non-returnable.
- Customer is responsible for shipping costs on return/exchanged items.
- If you receive a damaged or wrong item, you must notify us within 24 hours of receipt of your package!
- Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
- Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.
- Packages that are denied and "returned to sender" will be subject to a 50% restocking fee
- Policy effective as of May 4, 2023. Orders made prior to this date will not apply to this return policy.
If you discover the item, you received is defective, you MUST notify us within 24 hours once the package has been received.
Please email (firstname.lastname@example.org or reply to your confirmation email) us the following:
1) A description of the issue
2) Pictures of the defect (please clearly take as many detailed pictures as necessary)
3) Picture of the outside tag of the dress received
4) Picture of the shipping label on the box.
Failure to provide this information within 24 hours will void any ability to return. No exceptions.
Any item that is verified to be defective will be replaced with the exact same item. No exceptions. Refunds are not issued for defective items.
Please be aware that each dress is thoroughly inspected by the designer of the dress you ordered. Unfortunately, false claims have been made, which is why each dress is carefully inspected and vetted for any defect.
Submit an RMA for approval at https://www.discountdressshop.com/a/returns