Return Policy | DiscountDressShop.com

DISCOUNT DRESS SHOP RETURN

Returns and exchanges require a valid Return Merchandise Authorization (RMA#). An RMA# must be submitted within 7 days of receipt of package.

Request a Return

QUESTIONS AND ANSWERS

Our Return Policy applies to the following items:

Casual dresses, swimwear, jeans, jumpsuits, rompers, sets, shoes. Basically all items within the "Apparel" collection. In addition, handbags, fanny packs, totes, cluthes.

If for any reason any of the above items listed you have purchased is less than satisfactory, a return request may be made via “Order Detail” within seven (7) business days of receipt and a refund will be issued minus original shipping costs. In order to be eligible for a return, all return items must be in unworn, unaltered, unused and in its original packaging with tags still attached. Returns will only be accepted via the provided shipping return label.

HOW LONG DO I HAVE TO RETURN THESE ITEMS?

We offer a 7-day return window.

The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.

ABOUT RE:DO RETURNS

  • Customers now have the option to pay $2.23 at the time of purchase to later qualify for free returns on that order.
  • Didn’t add and checkout with Re:Do? You will still return like normal and purchase a label through the return portal with discounted shipping rates saving you time and money!

Our Formal Dress Return Policy applies to all eligible formal gowns except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us a fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.

HOW LONG DO I HAVE TO RETURN AN ITEM?

We offer a 7-day return window for most purchases (exclusions listed below).

The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.


ABOUT RE:DO RETURNS

  • Customers now have the option to pay $2.23 at the time of purchase to later qualify for free returns on that order.
  • Didn’t add and checkout with Re:Do? You will still return like normal and purchase a label through the return portal with discounted shipping rates saving you time and money!

WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?

The following items are not eligible for a return or exchange:


ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?

The following fees are as follows:

  • If you received free shipping on your order, $17.24 will automaticsally be deducted from your store credit.
  • Customer is responsible for shipping costs on return/exchanged items if RE:DO was not added to your order at checkout. You will be able to purchase a label through our return portal.
  • A 15% restocking fee for all returns will be accessed.
  • Packages that are denied and "returned to sender" or refused will be subject to a 50% restocking fee.
  • Please note that any amount paid for shipping is non-refundable.

WHAT IF I WANT TO MAKE AN EXCHANGE?

If you would like to exchange your item for a different size or a different dress, simply submit an RMA by clicking here. Once your request is approved, you will receive an email with return instructions.

Please allow approximately 7–10 days for the exchange process. After your return has been received and approved, you will be emailed a store credit code that can be used on our website toward your replacement order. You will then complete the checkout process online using the provided code.

If you need your replacement item quickly, we recommend placing a new order for the item you would like and then contacting us by email to let us know.

Please note that if the newly ordered item is unavailable for any reason and a store credit code was used toward the purchase, a refund will not be issued. In this situation, the amount will be reissued as store credit.


WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?

  • Returns are carefully inspected - all original tags must be in place and the product must not show any signs of wear or damage.
  • WE RESERVE THE RIGHT TO ISSUE A RESTOCKING FEE CHARGE OF UP TO 60% on items returned deemed damaged or showing signs of wear in any sort of way.
  • Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.

Policy effective as of May 4, 2023.

If you discover the item, you received is defective, you MUST notify us within 24 hours once the package has been received.

Please email (info@discountdressshop.com or reply to your confirmation email) us the following:

1) A detailed description of the issue
2) Pictures and/or short video of the defect (please clearly take as many detailed pictures as necessary)
3) Picture of the outside tag of the dress received
4) Picture of the shipping label on the box.

Failure to provide this information within 24 hours will void any ability to make a return. No exceptions.

Any item that is verified to be defective will be replaced with the exact same item. No exceptions. Refunds are not issued for defective items.

PRE-SHIPPING INSPECTION
Please be aware that each dress is thoroughly inspected by the designer of the dress you ordered. Unfortunately, false claims have been made, which is why each dress is carefully inspected and vetted for any defect.

Use our Return Portal by clicking here. You will need your order number and email address.

Step 1: Request Your RA: Visit our Return Portal within 7 days of delivery.

Step 2: Place the product in the original polybag or box it came in.

Step 3: Print the free shipping return label through the Return Portal. If you didn't purchase "Re:do Free Returns" coverage, you will be able to purchase a label through the Return Portal.

Step 4: Drop off the package at your local carrier designated on the return label.

Step 5: Once your return passes inspection, we will issue your Store Credit in the form of a code by email within 2 days of receipt.

A request to cancel must be made within 15 minutes after placing your order. Cancellation may be done either through email (time stamped within 15 minutes) and/or by giving us a call and speaking with customer service.

    • In-Stock Items - If you wish to cancel your order 15 minutes after placing your order online, you will be charged a 15% cancellation fee and issued a monetary refund. If your order has already shipped, it will be considered as an original purchase and processed as any other return following our store policies.

*Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.