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We are proud to share the many positive comments that customers have left for us through the years. We hope that these testimonies will help build trust with us before you make your next purchase. Read more reviews on WeddingWire.com
Thank you so much Jeremy!! My Aunt Kay called us right after she got off the phone with you! She told us how nice and helpful you were with her! Thanks for that, too!!! In fact, we were in Wal-Mart when Aunt Kay got a hold of us to tell us about your phone call, and my mom started crying right there in the aisles of Wal-Mart!!
We haven't heard , yet, if the dress got there or anything, but hopefully we will hear something soon!!!
Again, thanks for your help Jeremy:) We just know that Aunt Kay is going to look beautiful:)
God bless you.
Sincerely,
Customer Service,
Although I did not get the dresses I need, I wanted to say a HUGE thank you.
When hearing the dresses I had ordered were not the size I needed my heart fell. I feared my money would be lost and I would have 3 dresses I would be unable to use. My fears were put to ease as your customer service representatives worked closely with me to make sure I was 100% satisfied with my order. Discount dresses goes above and beyond to make sure each customer is completely satisfied. In a world of earning quick bucks, this company stands apart in its view of achieving customer satisfaction over a quick buck.
I am sorry I could not find the dresses I needed at this time but look forward to continuing to shop on your site as well as bragging about your products/services to my friends and family.
Again, thank you for your time and effort.
Your satisfied customer,
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Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a 7-day return window for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.
ABOUT RE:DO RETURNS
WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?
The following items are not eligible for a return or exchange:
ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?
The following fees are as follows:
WHAT IF I WANT TO MAKE AN EXCHANGE?
If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.
If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.
WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?