KOVER RETURN ASSURANCE
If you added Kover Return Assurance to your order, please use the link below to begin your return. An RMA must be submitted within 7 days of receipt of package.
DISCOUNT DRESS SHOP RETURN
Returns and exchanges require a valid Return Merchandise Authorization (RMA#). An RMA# must be submitted within 7 days of receipt of package.
QUESTIONS AND ANSWERS
|Kover Policy||Store Policy|
|Items Returnable||All||*Not all|
|Return Label Provided||Yes||No|
*Clearance items, Wedding gowns, Quinceanera dresses, Tiaras and dresses by Andrea & Leo Couture are non-returnable.
Get peace of mind while shopping when you add Kover Return Assurance. Learn more about Kover Return Assurance here
If you add Kover Return Assurance to your order, then it is eligble to return for a refund. If you do not add Return Assurance, then you will be subject to DiscountDressShop Return Policy (see tab below).
Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
GUIDELINES BEFORE RETURNING:
- All sales are final after 7 days of receiving your package.
- Clearance items (will be clearly marked "Clearance" or have the price that does not end in $xx.99 or $xx.98), Wedding gowns, Quinceanera dresses, Tiaras and dresses by Andrea & Leo Couture are non-returnable.
- Customer is responsible for shipping costs on return/exchanged items.
- If you receive a damaged or wrong item, you must notify us within 24 hours of receipt of your package!
- Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
- Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.
- Packages that are denied and "returned to sender" will be subject to a 25% restocking fee
If you selected added Kover Return Assurance you will be issued a refund for the item(s) purchased. If you want a different size/color, then you will need to purchase the dress online, which can be done before you submit a return.
To initiate a return for a refund, please follow the instructions provided in your Kover confirmation email and submit your return at https://kover.ai/return/portal/
If you did not add Kover Return Assurance to your order then you will be subject to DiscountDressShop Return Policy. An RMA will need to be submitted for approval here: https://www.discountdressshop.com/a/returns