We ship from California. The good old USA! We are a US based corporation.
How We Ship
We use the following shipping methods for shipments within the United States: US Postal Service Parcel Post, US Postal Service Priority Mail, US Postal Service Express Mail. For International shipments we use USPS Priority International and DHL Express.
US Postal Service Priority
Delivers to PO Boxes
Alaska, Hawaii, APO's, FPO's
Delivery tracking confirmation
US Possessions
Typical delivery is between 3 to 4 days, but this service is not guaranteed.
For International orders, if you need quicker delivery service, use DHL International Express.
U.S. Shipping Charges for USPS
From
Days
1-2 lbs
More Items
Priority Mail (Signature Required)
3 to 4
$15.90
Add $4.00 per lb
Parcel Post (Signature Required)
6 to 8
$14.90
Free shipping if over $125.00
Priority Mail APO/FPO (Military)*
8 to 12
$15.90
Add $4.00 per lb
Express (Signature Required)
1 to 2
$42.90
Add $5.00 per lb
1st Class (jackets, shawls, gloves)
4 to 5
$10.00
DHL Worldwide Express
Guaranteed delivery in 3 to 5 business days*
Advanced tracking with full shipment visibility
Ships to over 190 countries
* For many major markets. Average number of days may vary.
International Shipping Charges
From
Days
1-2 lbs
More Items
USPS Fist Class (all countries)
30+
$38.50
Only 1 item allowed
USPS Priority Mail (all countries)
12 to 14
$53.90
Add $8.00 per lb
USPS Priority Mail (Canada)
8 to 12
$33.90
Add $7.00 per lb
DHL Express Mail (Canada)
3 to 5
$49.90
Add $7.00 per lb
DHL Express Mail (Europe)
3 to 5
$72.90
Add $7.00 per lb
DHL Express Mail (Asia)
3 to 5
$72.90
Add $7.00 per lb
DHL Express Mail (Australia)
3 to 5
$72.90
Add $7.00 per lb
DHL Express Mail (New Zealand)
3 to 5
$72.90
Add $7.00 per lb
DHL Express Mail (South America)
3 to 5
$72.90
Add $7.00 per lb
* On all international orders, please note that any additional duties, custom charges, DDP, VAT, associated fees or taxes are the sole responsibility of the customer. This may also delay delivery.
Shipping Insurance
Covers lost and stolen packages.
Without the protection of shipping insurance your package will not be covered if lost, stolen or damaged.
We do not process or ship orders on weekends or major holidays. Please do not count weekends or holidays when calculating transit time.
Major Federal Holidays that we are closed and do not ship.
January 1 - New Year's Day
January 16 - Martin Luther King Day
February 20 - Presidents' Day
May 29 - Memorial Day
July 4 - Independence Day
September 4 - Labor Day
October 9 - Columbus Day
November 10 - Veterans Day
November 23, 24 - Thanksgiving Day
December 25 - Christmas Day
Return Policy
We want you to be completely satisfied with your purchase, so unlike most other special occasion retailers we accept returns for exchange or store credit if you are not 100 % satisfied.
With DiscountDressShop's Return Policy, all we ask is that you send the items back to us in perfect condition and that you follow the return instructions listed below. We take pride in our quality products and service and we value our relationship with you. Our goal is to make the returns process as simple as possible to make sure you look and feel your best for your big event.
2 Options To Choose From On Returns:
Store Credit
You can choose to receive a store credit on all products except those marked "clearance item".
A 15% restocking fee* will be assessed. Store credit can only be used for purchasing merchandise and cannot be used towards shipping costs.
Store credit will be emailed to you.
Exchange
You can choose to return and exchange your item (except those marked "clearance item") for any other products.
A 15% restocking fee* will be assessed + $14.90 for shipping*. *(item will be shipped USPS Parcel Post)
A few rules before returning:
All sales are final after 7 days of receiving package.
Package must be postmarked within 7 days of receiving your package if returning.
If package is not postmarked within 7 days and we receive the package, it will not be accepted and sent back.
15% Restocking fee will be deducted.
Original shipping is non-refundable.
CLEARANCE, Wedding and Poofy Cinderella dresses are non-returnable.
We do not issue refunds.
Customer is responsible for shipping costs on return/exchanged items.
Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it.
Follow these easy steps to return:
Carefully place the item back with the hanger, in the bag, and back in the box with the original invoice filled out on the back.
Ship box back by UPS, USPS, Fedex
Once your item has been received, inspected and processed, you will be issued an exchange or store credit!
DiscountDressShop.com Attn: Return Dept. 401 S Harbor Blvd F160 La Habra, CA 90631
Helping You Find the Right Size
Finding the right fit is very important! That's why it's even more important to find out what your bust and waist measurements are. Once you know what your measurements are, you will be able to select the right size for you. Keep in mind formal dresses run smaller than normal dresses. Our size and fit guide and downloadable printable measuring tape will help remove any guesswork and ensure the best possible fit for you.
Each designer we offer tends to have a specific size guide, and not all designers follow size guides you may normally refer to for sizing. We highly recommend reviewing the size chart listed on the specific designer dress before making a dress purchase. As a general rule, when in doubt of choosing a size option, always chose the larger size. It's easy to take a dress in, but nearly impossible to add to a dress.
Bust: Measure the fullest part of your bust.
Waist: Typically it's 1 to 2 inches above your belly button or the smallest part of your natural waistline.
Hips: This is the widest part of your hips, across the hip bone, including your bum.
Store Credit
Exchange
