Frequently Asked Questions

GENERAL QUESTIONS

How do I find out if you have a dress in stock?
If you want to know if a dress is in stock before you place an order, then click here to submit your question using our form. Be sure to provide the item number, size and color. Providing your chest and waist measurements will be helpful as well. You may also call us at 714-982-7352, however, it will be quicker if you use our online form.

Are all your dresses in stock?
Not all dresses are in stock. However, if you want to be sure if it is in stock before you order, then click here to submit your question using our form.

Where is your store located?
We are located in California, but we are an online store only.

Do you have any stores where I can try on a dress?
Sorry, we'd love to have you try on dresses, but we are an online store only.

Do you have additional images of the items online?
We put all available images on the website. We realize that it is frustrating that there is not always an image in every color that an item is offered in; however, all images are provided by the manufacturer and we do not always get an image in every color that is offered.

Can I get a catalog?
We do not have a physical catalog available. All of our products are available on our website.

Can I get some fabric swatches?
Sorry, but we do not have fabric swatches to provide. If you want to send us a swatch, we can see if we can match the color you are looking for.



POLICIES

What is your return/exchange policy?
In a nutshell, there is a 15% restocking fee on both returns and exchanges minus shipping. We only issue store credit on returns. One time exchanges may be made. For more detailed information on our return policy click here. To see our exchange policy, click here.



SIZING QUESTIONS

Where is your size chart for a dress?

Size charts are located near the description of each dress. Click on the pink button called size chart. It looks like this: Size Chart When you click on the size chart a new window will pop open with the measurements for each size. Each dress has a different size chart, so don't assume that one dress is the same measurements as another.

Some pages have a Size Chart "tab". See below:

Size Chart Tab

What size should I get for my dress?
We recommend that when selecting a size, to base your decision on the waist measurement of the dress and then chest measurement. Please do not assume that your size 14 dress at home is the same size as formal dresses.

I am in-between sizes, which one should I order?
First of all, be sure to check the size chart. If you are between sizes, we recommend selecting the larger size. You can always alter a dress down, but you can't make it larger.

Do your dresses run small?
Our dresses do run a little small, which is why you may find yourself needing a 2XL or 3XL based on the sizing chart for the dress you are interested in.

What size is a XL or 2XL equivalent to in women's sizes?
Please refer to the sizing chart for the particular dress you are interested in. Do not guess on what size you think you are. The best thing to do is to get yourself measured and the use the size chart located neart the description of the dress you are interested in.



PAYMENT/ORDERING QUESTIONS

What type of payments are accepted?
We accept credit card payments including Visa, MasterCard, Diners Club and Discover. We also except Money Order / Cashier's Check and PAYPAL. Personal checks are not accepted.

When will my credit card be charged?
Your credit card will be charged once your order has been shipped. When an order is placed, a temporary authorization is an approved transaction that has not yet been posted to your account. The amount of the transaction has been deducted from your available credit. Normally, a temporary authorization converts into a posted transaction, but if the merchant doesn't complete the transaction it will expire and the temporary charges will be removed. A pending payment is a payment we have received from you and is in the process of posting to your account.

How do I cancel my order?
Only unshipped orders may be cancelled. Cancellation may be done either thru email or by telephone. Refund will be issued accordingly if card is charged.

I canceled my order, but I still see a charge on my card.
We only charge credit and debit cards if we ship out an order. When you place an order, the amount you charged is placed in a reserve and held for 3 to 5 days. At this time it may appear that your card has been charged, but it has not. If you call your credit card company or your bank, you can verify and have them explain how charges work.

Is my information secure using this site?
Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. We are also a certified Yahoo Store backed by Yahoo! In addition, we are also an approved McAfee Secure site.

Can I order by phone?
You sure may! We would be happy to take your order by phone. Simply call us at 714-982-7352. If we are not available to answer your call, simply leave a message with your name, number, item number of dress, color and size and we will call you back. If you cannot wait, then we recommend placing your order online on our website.

Do I have to pay sales tax?
Only if you live in California (8.75%).

What if my dress is not available?
If your dress is not available, we will send you an email and/or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order. With that being said, if you place an order and we do not have the dress in stock, you will receive an additional 5% off if you decide to select another dress.



SHIPPING QUESTIONS

What are your shipping options?
Click here for our shipping rates and days to deliver.

If I place an order today, when will I be receiving my merchandise?
Once your order is placed, it takes about 1 to 2 days to process your order to prepare to have it shipped. One your order has been shipped, you will receive an email with a tracking number to follow your package. If you select USPS Priority Mail, it will take about 3-5 days to deliver. If you select USPS Express Mail, it will take 1 to 2 days to deliver once it has been shipped.

How do I know if my order has been shipped?
Once your order has been shipped, you will receive an email with a tracking number.

Can I pick up an order since I live close by?
We apologize that our facility cannot accomodate retail buyers and we are not able to service walk-in shoppers.

Do you ship internationally?
Yes, we ship to most countries outside of the US.

How do I know if my order has been shipped?
Once your order has been shipped, you will receive an email with a tracking number.

What does it cost to ship internationally?
Click here to see our shipping rates.

Do you ship to APO/military addresses?
Yes, we sure do! For all APO and military addresses, please select USPS Priority Mail (APO/FPO)